Accessibility Statement for Waste Collection Elephant and Castle

This accessibility statement explains how people can access and use our waste collection information and services in the Elephant and Castle area. We are committed to making our digital content, booking tools, and service information easy to use for everyone, including disabled users, older people, and residents who rely on assistive technologies.

Our commitment to accessibility

We aim for our online waste collection information for Elephant and Castle to comply with the Web Content Accessibility Guidelines version 2.1 level AA. These guidelines describe how to make digital content more accessible for people with a wide range of access needs, including visual, auditory, physical, speech, cognitive, language, learning, and neurological needs.

Our goal is that residents and businesses can find information about waste collection schedules, bulky item disposal, recycling, and related services without facing unnecessary barriers. We recognise that accessibility is an ongoing process and we are continually working to improve.

Screen reader compatibility

Our online content for waste collection in Elephant and Castle is designed to work with modern screen readers. We use clear, descriptive headings, plain language, and meaningful text labels wherever possible, so that users who rely on screen readers can understand and navigate our pages efficiently.

Images used to support information about accessible waste collection services are given text alternatives where appropriate. Where an image is purely decorative, it is implemented so that it can be ignored by assistive technology, reducing noise for screen reader users. We strive to ensure that important information is always available as text, not only as images or icons.

Keyboard navigation and focus

Our web pages are built so that you can move around using a keyboard alone, without needing a mouse or touch screen. This supports people who use alternative input devices or who prefer keyboard navigation.

You should be able to move through navigation menus, forms, and content sections in a logical order using the Tab, Shift plus Tab, arrow keys, and the Enter or Space keys where appropriate. Focus indicators are designed to be clearly visible so users can see which element is currently selected. We aim to ensure there are no keyboard traps, meaning you should always be able to move forwards and backwards through the page or leave a component using the keyboard.

Readable and understandable content

Information about waste collection in Elephant and Castle is written in clear, straightforward language wherever possible. We avoid unnecessary jargon and explain technical terms that relate to waste collection, recycling, and environmental services. Content is structured with headings and short paragraphs so that it is easier to scan and understand, including for people with cognitive or learning differences.

Ongoing improvements

We regularly review our content, design, and code to improve accessibility for all users. When we introduce new features or update information for accessible waste collection in the Elephant and Castle area, we aim to test them against WCAG 2.1 AA guidelines and consider feedback from users who have accessibility needs.

Contacting us about accessibility

If you experience any barriers when accessing information about waste collection services in Elephant and Castle, or if you need the information in a different format, you can contact us using the following details.

Telephone: 020 0000 0000
Email: [email protected]
Postal address: Accessibility Team, Waste Collection Elephant and Castle, 10 Example Road, London SE1 0AA

Please tell us which page or service you were trying to use, what went wrong, and how you would like us to help. We will review your request and aim to respond within ten working days.

Feedback and complaints

We welcome feedback that can help us improve accessibility for waste collection information and services in the Elephant and Castle area. If you are not satisfied with how we respond to an accessibility request, you can contact us again and ask for your concern to be reviewed by a senior member of our team. We will investigate and get back to you with an update and any further steps we can take to resolve the issue.

We are committed to ensuring that everyone in Elephant and Castle can access our waste collection services and information as independently as possible, and we will continue to work towards improving accessibility over time.